IT System Administrator

IT Systems Administrator

About the Role
We are seeking an IT Systems Administrator to join our IT Services Team. You will play a critical role in ensuring the smooth operation of our IT systems, resolving escalated issues, and supporting end-users. This position offers exposure to a wide range of enterprise technologies and the opportunity to contribute to a dynamic, collaborative environment.

Key Responsibilities

• Troubleshoot and resolve complex hardware, software, and network issues.
• Configure, maintain, and monitor servers, routers, switches, and network devices.
• Provide advanced technical support and mentoring to Level 1 technicians.
• Implement and monitor security protocols, ensuring compliance with industry standards.
• Manage incidents and requests using ticketing systems, adhering to SLAs.
• Document processes, configurations, and troubleshooting steps accurately.
• Collaborate with senior engineers for critical system issues and contribute to improvement strategies.
• Participate in on-call duties as required and provide flexible support when needed.

Skills and Experience

• Proven experience in a Service Desk or NOC environment.
• Strong knowledge of Windows and Linux server operating systems (e.g., MySQL, Tomcat, Active Directory).
• Expertise in networking (TCP/IP, DNS, routing) and remote desktop technologies.
• Experience with Microsoft SQL, Azure, and VMware is advantageous.
• Familiarity with system performance monitoring, patch management, and cyber security.
• Certifications in Microsoft, Linux, VMware, or ITIL are a plus.

What We're Looking For

• A proactive and results-oriented approach to problem-solving.
• A commitment to continuous improvement and professional growth.
• Strong ownership and accountability for delivering objectives.
• Excellent collaboration and communication skills.

Location: Flexible working and office based 2-3 days a week
Salary: Competitive, based on experience.

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