IT Support Technician

IT Second Line Technician

Are you an experienced IT professional looking for a new challenge? Join our team as an IT Second Line Technician, where you'll play a key role in maintaining and supporting IT infrastructure across the UK and Ireland.

As part of a geographically dispersed IT team, you will provide second-line technical support, manage IT systems, and contribute to infrastructure projects. Your work will ensure the seamless operation of networks, servers, and cloud environments, supporting office-based, remote, and mobile users.

• Provide second-line IT support for hardware, software, and network issues.

• Deploy, manage, and maintain Windows servers, Azure environments, and Microsoft 365 applications.

• Configure and support LAN networks, switches, and mobile devices.

• Monitor server infrastructure to ensure performance and security.

• Document IT processes and contribute to system improvements and projects.

• Bachelor's degree in Computer Science or relevant IT qualifications (preferred).

• Experience in IT operations, with expertise in Windows 10/11, Windows Server, Azure, Microsoft 365, SQL Server, SCCM, and MDM tools.

• Strong troubleshooting and problem-solving skills, with the ability to work independently and in international teams.

• Experience in network configuration, application deployment, and IT infrastructure monitoring is a plus.

• Competitive salary

• 25 days holiday (+ bank holidays)

• Pension & Life Assurance Scheme

• Cycle to Work scheme & Long Service Awards

• Learning and Development Opportunities