Call Centre - Customer Service

Customer Service Support

Full-time office working in Kidderminster

Working Hours: 37.5 hour working week, Mon-Fri 8am-4pm (30 minute lunch) with 1 day a week working 9am-5pm

Temp-perm opportunity

Pay Rate: £12.31 per hour with weekly pay

We are looking for an candidate with excellent organisational skills, who has a keen interest in the IT sector. If you have experience in customer service in hospitality/retail and are looking to take a step into an office working environment, this could be the role for you!

DBS Check will be conducted for a successful candidate

Customer Service Support - Duties & Responsibilities:

• Resolve tickets on time and maintain quality.
• Help the Service Owner with escalations and tasks.
• Join calls to assist with customer issues.
• Communicate directly with customers and businesses.
• Work with teams to resolve order issues and update customers.
• Attend Operational Huddles to support team communication.
• Provide first-line support via email and portal.

Customer Service Support - Skills & Requirements:

• IT literacy, including proficiency in Microsoft Office.
• Ability to thrive in a target-driven environment while maintaining quality standards.
• Excellent customer service skills.
• High attention to detail and problem solving skills.

If you are available immediately and happy to work on a temporary contract, apply today!