Working Hours: 37.5 hour working week, 8am-4pm/9am-5pm
Temp-perm opportunity
Pay Rate: Up to £12.82 per hour dependant on experience
Are you an organised and motivated individual with a passion for customer service and IT strength? We are looking for a Customer Service Administrator to proactively manage customer needs, expectations, and requirements, ensuring service level agreements are met and maximising opportunities to increase business revenues.
DBS will be undertaken for a successful candidate
Customer Service Administrator - Duties & Responsibilities:
Delivering outstanding customer service, including handling enquiries, order progression, quotations, billing, and issue resolution.
Liaising daily with management, team leaders, and operational staff.
Using multiple IT systems to resolve issues.
Overseeing projects on and off-site and developing strong relationships with key customers and internal staff.
Acting as a key point of escalation for day-to-day issues, ensuring operational procedures are followed to maintain current accreditations.
Maintaining high levels of security awareness and promoting health, safety, and environmental best practices.
Customer Service Administrator - Skills & Requirements:
Proven administration and IT literacy, including proficiency in Microsoft Office.
Excellent customer service skills on the phone and face-to-face.
Ability to thrive in a target-driven environment while maintaining quality standards.
Strong team player with excellent communication and problem-solving skills.
Self-motivated with a proactive approach to workload management.
If you are available immediately and happy to work on a temp-perm contract, apply today!
