Customer Service Representative

Temp-to-Perm Opportunity (hiring multiple candidates for Maternity cover and temp-perm roles)

About the Role

Our client is looking for a talented Customer Service Representative to join their EU Aftermarket at their Customer Service department in Redditch, Worcestershire, United Kingdom.

In this role, you will make an impact in the following ways:

• Enhancing Efficiency: By accurately gathering, compiling, and verifying information, you'll streamline processes and ensure that data is readily available for decision-making.
• Supporting Decision-Making: Your preparation of statistical reports and research will provide valuable insights that aid in strategic planning and operational improvements.
• Improving Communication: Through preparing correspondence, arranging conference calls, and scheduling meetings, you'll facilitate smooth and effective communication within the team and with external stakeholders.
• Ensuring Accuracy: Your meticulous data entry and report generation will maintain high standards of accuracy, reducing errors and enhancing the reliability of departmental outputs.
• Maintaining Policies: Documenting and maintaining departmental policies and procedures will help ensure compliance and consistency in operations.
• Enhancing Visitor Experience: By receiving visitors and responding to inquiries, you'll create a welcoming and informative environment, positively representing the organisation.
• Mentoring Colleagues: Acting as an informal resource for colleagues with less experience, you'll contribute to their professional growth and foster a collaborative team environment.
• Ensuring Safe Working Environment: Act as point of contact for office support matters, working closely with the management team to adhere to policies as needed.

To be successful in this role you will need the following:

• Effective Planning and Alignment
• Proficiency in Data Analytics
• Strong Data Communication and Visualization
• Technical Proficiency and Attention to Detail
• Support with H&S activities for the site.
• Strong administration background with a keen eye for detail

We Offer

• Competitive hourly rate of £13.85 an hour
• Temp-to-Perm opportunity with career growth potential
• Supportive and inclusive work environment
• Comprehensive training program
• Regular working hours

Location

Redditch - Office based role

Timings : 08:00 - 4:30 (40 hours a week)

If you are available immediately and are happy to start ASAP, apply today!