Customer Service Advisor

Customer Service Advisor

Office Working full-time 35 hours per week in Dudley

Working Hours: Shifts between the hours of 8am-6pm (1 hour lunch)

Temporary assignment for approx. 3 weeks with potential to be extended

Pay Rate: £11.71 per hour with weekly pay

Immediate start

As Customer Service Administrator, you will provide exceptional service to both new and existing customers, assisting with queries, troubleshooting, and coordinating repairs & installations with customers and engineers.

Customer Service Advisor - Duties & Responsibilities:

• Serve as the main contact for customer delivery and service queries.
• Answering inbound calls and make outbound calls to schedule deliveries.
• Prepare documentation for installation teams to complete deliveries.
• Scan and upload documents for accurate record-keeping.
• Generate invoices for products and chargeable services.
• Provide empathetic support to customers.
• Answer calls professionally and deliver high-quality service.
• Collaborate with engineering and delivery teams.

Customer Service Advisor - Skills & Requirements:

• Excellent phone manager and communication skills.
• Accurate note taking of calls.
• Call compliance.
• Great attention to detail and organisational skills.
• Ability to work independently and in a team.

If you are available immediately and are happy to work on a temporary basis, apply today!