Customer Services Administrator

Customer Service Administrator

If you are detail-oriented, organised, and passionate about delivering excellent customer service this would be a great opportunity to join as Customer Service Administrator within the Customer Services team.

Some key responsibilities will include (but not be limited to)::

• Process orders and related paperwork promptly and accurately.
• Handle customer inquiries and orders through phone and email.
• Manage customer amendments, from sales orders to dispatching and invoicing.
• Maintain up-to-date customer records and ensure smooth coordination with other departments.
• Manage online customer portals, ensuring information is up-to-date and accurate.
• Support the team with filing, archiving, and administrative duties.
• Ensure smooth handling of product returns and manage customer complaints until resolution.

Skills and experience required:

• Strong administrative experience.
• IT proficiency, including Microsoft Office (Excel, Word, PowerPoint).
• Experience using customer portals for administration tasks.
• A hands-on, team-oriented approach with excellent communication and customer service skills.

Based in Ledbury, this position is fully office based Mon - Fri 8.30am - 5.00pm and 4.30pm finish on Friday.

Salary - £23,500