Customer Support Assistant

The Role

A great opportunity for a Customer Support Assistant seeking full time office work in Droitwich. This is a growing family business who have exciting expansion plans and you will join an experienced and exceptionally friendly and supportive team, providing comprehensive customer support and administration for the office.

This role would suit someone with previous office based customer service and administration experience.

Responsibilities

• Providing administrative support to Customer Advisers and the wider team.
• Providing front of house duties - meeting and greeting visitors and providing hospitality.
• Preparing meeting rooms as required, including refreshments.
• Answering telephone calls and responding to secure messages through a Portal.
• Booking client meetings on behalf of the advisers.
• Performing office duties including filing and scanning paperwork, organising incoming and outgoing post.
• Preparing client paperwork as directed.
• Ensuring client files and associated data is accurate and up to date, using a CRM system.
• Using CRM to set up new clients, organise and assist with the completion of tasks, and process client activities for the advisers, ensuring all required identification, files and folders are uploaded.
• Ensuring the office, meeting rooms and kitchen areas are clear and tidy and stocked appropriately whilst maintaining the clear working space policies.
• Any other duties as specified by the Directors.

Requirements

• Previous customer service and office administration experience.
• Proficient in the use of Microsoft Office (word, excel, outlook).
• GCSE grade 5 or above / equivalent in English & Maths.
• Confident communications skills.
• Attention to detail.

Up to £25,000 salary depending on experience.

Based in Droitwich.

Monday to Friday 9am to 5pm.