IT Support Technician

IT Support Field Technician

Location: Commutable to Gloucestershire
Salary: £27000 - £28,500 depending on experience
Working Pattern: 5 days on-site, structured rotation across sites

Role Overview:
We're looking for a reliable and proactive IT Support Field Technician to provide on-site first-line IT support. This field-based role plays a key part in ensuring consistent and responsive IT services.

Key Responsibilities:

• Act as the first point of contact for on-site IT support, resolving hardware, software, and connectivity issues.

• Carry out routine IT health checks and maintain AV equipment, laptops, printers, and classroom technology.

• Support the device lifecycle process including installation, asset tracking, and warranty management.

• Liaise with Level 2 Support Analysts to escalate complex technical issues and contribute to user documentation and knowledge-sharing.

What We're Looking For:

• A passion for IT with a good understanding of Microsoft operating systems, Office 365, and basic networking.

• Strong customer service skills, problem-solving ability, and confidence working independently across multiple sites.

• A relevant IT qualification (or willingness to work towards one) and a minimum of 5 GCSEs including English and Maths.

Desirable Skills:

• Knowledge of Microsoft server environments, ITIL frameworks, and enterprise IT solutions.

• Experience in an education environment and supporting cloud and safeguarding technologies.

Special Requirements:

• Must hold a full driving licence and have access to own transport to travel between sites.

Why Join Us?
You'll be part of a supportive and growing team with access to professional development and training opportunities with good holiday and competive salary.

Interested? Apply today to become a vital part of our dedicated IT Services team.