Quality Improvement Manager - Software

Quality Improvement Manager

Are you an experienced QA Manager, looking for an opportunity to work within a market leading software business, serving the insurance / financial services industry?

Our client is well-established and growing, with a focus on building and developing diverse and agile teams. The company is known for developing their employees and providing excellent career progression opportunities.

In this position, you will be responsible delivering measurable quality improvement by working closely with the Head of QA, Quality Architect and members of the QA Chapter, as well as multiple delivery tribes and teams across the organisation. You will ensure that quality issues are identified early, and appropriate best practices are agreed and put in place, spanning the entire software delivery lifecycle.

Quality Improvement Manager Responsibilities

• Identify Quality improvement areas within allocated workstreams, focussing on bringing in left thinking quality initiatives.
• Working with development engineers, technical QA Engineers, Architecture, Systems and Business Analysts to ensure collaborative solutions to quality issues are agreed and implemented.
• Work with Project Managers and Agile Delivery Managers to understand upcoming demand and impact on customers.
• Identify skills and knowledge gaps in testing capabilities and create achievable improvement plans across all disciplines.
• Work with customers to understand areas of quality concerns and, alongside other QA team members, put a customer action plan in place with agreed milestones.
• Understand the Support process and work directly with Support teams and Delivery teams to help minimise issue/bug rework.
• Identify delivery risks and ensure QA activity is understood and scheduled at the earliest point.
• Highlight impact of change to systems to stakeholders.
• Upskill QA Engineers in product understanding, QI initiatives and ways of working.
• Create consistent and dynamic reporting deliveries.
• Proxy for QA Engineers as appropriate, testing and attending delivery meetings and agile ceremonies as needed.
• Working with other departments to influence quality improvements across the business.
• Mentor other team members in QA best practices

Quality Improvement Manager Requirements

• Solid experience in a senior QA Management role
• Strong test automation application experience
• Experience in Non-functional testing techniques
• Demonstrable experience of working directly with development teams
• Experience of working in Financial and insurance industries
• Experience in writing test harnesses to facilitate manual testing.

Any formal Agile, Azure or ISTQB qualifications would be advantageous, but are not a requirement of the role.

This role offers a salary of up to £72,000, commensurate with experience as well as excellent benefits. The company is based in Worcester and you will be required to be in the office at least twice a week, possibly more.